Encompass Surveys is committed to protecting and respecting your privacy and meeting our obligations under the General Data Protection Regulation (EU) 2016 (GDPR) 2018 and the UK Data Protection Act 1998.
For the purpose of the GDPR 2018, the data controller is Encompass Surveys Ltd and our data protection representatives can be contacted at firstname.lastname@example.org
What personal data do we collect?
Identity Data – which includes title, first name, last name, and username.
Contact Data – which includes billing address, site address, email address and telephone numbers.
Financial Data – which includes bank account details for our suppliers.
Transaction Data – which includes details about payments to and from you and other details of services you have purchased from us.
Usage Data – which includes information about how you use our website, products and services.
Marketing and Communications Data – which includes your preferences in receiving marketing information from us.
How do we use your personal data?
We will use your data in the following ways:-
To meet our contractual obligations to you when you commission a service. This includes communicating with you about your commission, both before and after the service is provided.
To update you on any services linked to (or similar to) your past requests or commissions, as well as services you have expressed an interest in.
To respond to any correspondence, you send to us.
To comply with any applicable law and regulation.
In accordance with our legitimate interests in protecting Encompass Surveys legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation).
To respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or our products or services.
We may use information you provide to personalise (i) our communications to you; (ii) our website; and (iii) products or services for you.
To monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, both online and offline.
How long will you keep my personal data?
We will keep personal customer data for as long as the individual is a customer of Encompass Surveys. All customer data will be deleted 6 years after this period.
We will keep personal employee data for the duration of employment. We will delete personal employee data 6 years after the last day of contractual employment.
We may be obliged to keep data for longer periods should there be a legal or regulatory requirement to do so.
Personal data obtained via a job application will be kept on file for up to 12 months. We will use this personal data to alert the person should another role become available. After this time the data will be deleted.
We hold your data securely in accordance with the Data Protection Act 1998 and with the General Data Protection Regulation from 25th May 2018 and your data is held on secure servers in the UK.
Who do you share my personal data with and why?
We will not in any instance sell or release personal information to third parties unless we are required to do so by law.
We will only share personal information where it is necessary during the course of our business operation or when we have legal or regulatory requirement.
What rights do I have?
You have the following rights:
• To update your personal data. You can update, amend or delete your information by contacting us on:
Solent Business Park
T: 023 8069 2002
• To ask us to delete your personal data. Requests must be received in writing. However, there may be circumstances where we are legally entitled to retain it;
• To get a copy of your personal data, requests must be received in writing;
• The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us.
How do you ensure my data is secure?
Encompass Surveys is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.
Changes to this Privacy Notice
We will check this policy from time to time and post any changes here.
Resolving Privacy Issues
We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner’s Office at any time.